Premium On-Site Support
Manageware Premium On-Site Support service provides our customers a trusted partner that works to facilitate software adoption, faster upgrades, life cycle leadership and risk mitigation.
Manageware provides Premium On-Site Support with clear SLA definitions to proavtivly handle service request, resolve problems and work with the vendor support if required.
We learn your site architecture, usage model and needs to provide this retainer based VIP service.
- Planning, deployment, upgrades, and migration
- Potential problem identification and prevention
- Early notification of potential critical situations
- Best practice sharing
- Researches and communicates new technotes, skills, products, features applicable to you
- On site technical activities
- Staff coaching and guidance
- Assistance with problem management, including priority escalation, reporting on support issues, and personalized trend analysis.